Listening to Your Insticts
Placed in Money Maker |-->
I can’t tell you how many times I have experienced regret for not listening to my instincts when it came to finalizing a sale. This weekend, I am experiencing regret yet again. I received a sale that was over the amount I’d like to just let pass without making contact with the customer over the phone. I attempted to contact the customer and could not get in touch with them. After leaving several messages letting them know that I would not continue to process their order unless we spoke over the phone, I was contacted via email. The customer explained that they had been having problems with their phone, but that they could be reached by email. I didn’t feel great about this, but I did get the response I was looking for albeit it wasn’t over the phone, so I processed the order.
A month has passed and I find out that the customer was never at the shipping location to receive the package. Federal Express made several attempts to deliver the package, but it could not be delivered. What does this mean? I have to refund the credit card. That is not a problem usually. In this case, however, I was told by the warehouse that the package came back damaged and therefore, I would not receive a refund. I have no recourse with the customer because my site policy is missing the “if you refuse the package” clause.
So, the lesson is, whether you sell phones, faucets, clocks, lights, toys or what have you, make sure you have your policies clearly delineated on your site in a place where the customer has to read them before finalizing their order. For a small business, the kinds of experiences I have been having are enough to make me want to call it quits. I won’t though, NOT YET! 
McCain and Obama comic start on market
Life story of two U.S. last March, Barack Obama and John McCain in the comic books. Comics are starting to be marketed in the comic shops in the U.S. Wednesday, Oct. 8 local time. IDW Publishing, a company based in San Diego, which...
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